Return and Refund Policy

At MAXONOVA, we are committed to providing high-quality toys and excellent customer service. If you're not satisfied with your purchase, we offer a flexible return and refund policy.

Return Window: 7 days from delivery date

Return Eligibility:

- Products must be in their original condition, with all tags and packaging intact.
- Products must not have been used, altered, or damaged.

Return Procedure:

1. Contact us at +91 9990193331‬ or sales.maxonova@gmail.com to initiate the return process.
2. Provide your order number, reason for return, and preferred refund or exchange method.
3. We will guide you on next steps and provide a return shipping address.

Refund Policy:

- Refunds will be processed within 7 days of receiving the returned product.
- Refunds will be issued in the original payment method.
- Refund amount will be the purchase price minus any shipping costs.

Exchange Policy:

- You can exchange a product for a different size, color, or style.
- Exchange is subject to availability of the desired product.
- You will be responsible for shipping costs for the exchanged product.

Exceptions:

- Personalized or customized products are not eligible for return or exchange.
- Products damaged due to misuse or negligence are not eligible for return or exchange.

Return Shipping:

- You will be responsible for return shipping costs, unless the product is defective or sent in error.

Damaged or Defective Products:

- Contact us within 7 days if you receive a damaged or defective product.
- We will provide a replacement or refund, including return shipping costs.

Contact Us:

- Address: C-86, Sector-63, NOIDA, Gautam Budhha Nagar, Uttar Pradesh, 201102 India
- Phone: +91 9990193331‬
- Email: sales.maxonova@gmail.com